Call Centre Agent - Immediate Joiners Required

GTS FZCO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai seeks a Call Centre Agent for immediate joining. The successful candidate will provide exceptional customer service through various channels, ensuring customer satisfaction and resolving inquiries efficiently. Applicants should have at least one year of contact center experience, excellent English communication skills, and preferably knowledge of Arabic. The role offers medical insurance and annual leave as per labor law.

Benefits

Medical Insurance

Annual Leaves As Per Labour Law

Qualifications

• Minimum 1 year of contact center experience in a soft skill-driven environment.
• Good English language skills required; Arabic language skills preferred.
• Excellent communication skills both written (email/chat) and verbal (voice).

Responsibilities

• Handle and resolve customer inquiries with accurate information.
• Provide first call resolution (FCR) to customers.
• Support customers on multiple channels (Voice, Email, Chat).

Skills

Communication Skills

Customer Service

Problem Solving

English Language Proficiency

Arabic Language Proficiency

Job description

Call Centre Agent - Immediate Joiners Required GTS FZCO

Medical Insurance, Annual Leaves As Per Labour Law

Vacancy

Job Description

• Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.

• Be a first point of contact to handle and resolve customer enquiries with accurate information.

• Evaluate problems of the customers and provide logical lasting solutions.

• Identify and escalate issues appropriately and ensure a timely response.

• Ensure best in class customer satisfaction (CSAT)

• Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.

• Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.

• Ensure escalations are followed up within specified timeline.

• Minimum 1 years of Contact Centre experience in a Soft Skill driven environment

• Good English language skills required. (Arabic language skills preferred)

• Excellent communication skills both written (Email/Chat) and verbal (Voice

Desired Candidate Profile

Good clear English communication skills are must + Arabic

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