Call Centre Agent (Hindi/Urdu Speakers)

TASC Outsourcing; Ajman Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the Transportation and Logistics sector is seeking a Call Centre Agent fluent in Hindi and Urdu to join their team in Dubai. The role involves managing customer calls, resolving queries, and maintaining records to ensure a high level of customer satisfaction. Candidates should have prior experience in customer service and excellent communication skills in multiple languages.

Qualifications

• Proven experience in a call center or customer service role is preferred.
• Excellent communication skills in Hindi, Urdu, and English.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Resolve customer queries, complaints, or issues promptly.
• Meet performance targets related to call handling time and quality.

Skills

Communication in Hindi

Communication in Urdu

Communication in English

Multi-tasking

Time Management

Tools

CRM systems

Call center software

Job description

Client Industry: Transportation, Logistics, Supply Chain and Storage

Job Title: Call Centre Agent (Hindi/Urdu Speakers)

Type: Contract

Contract Duration: Long Term

Work Location: Dubai

Salary: AED 4,000 – 4,500

Key Responsibilities:

• Handle a high volume of inbound and outbound customer calls in a professional manner.
• Provide accurate, valid, and complete information using the right tools and resources.
• Resolve customer queries, complaints, or issues promptly and effectively.
• Document all call information according to standard operating procedures.
• Follow up on customer interactions where necessary.
• Maintain customer records by updating account information.
• Meet performance targets related to call handling time, quality, and customer satisfaction.
• Collaborate with team members and other departments to ensure smooth customer experience.

Requirements:

• Proven experience in a call center or customer service role is preferred.
• Excellent communication skills in Hindi, Urdu, and English
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and call center software is a plus.