Call Centre Agent

A To Z Services Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking a highly motivated Call Center Agent. The role involves managing inbound and outbound calls, servicing client requests, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong organizational skills and flexibility in work shifts, including weekends.

Qualifications

• Excellent verbal and written communication skills in English and Arabic.
• Proven experience in a call center or customer service environment.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Log service requests into the CAFM system accurately.
• Coordinate with maintenance teams for timely job execution.

Skills

Communication

Multitasking

Problem Solving

Education

High School Diploma or Bachelor s Degree

Tools

MS Office

CAFM or ticketing systems

Job description

Seeking a highly motivated and customer-oriented Call Center Agent to handle inbound and outbound calls, service requests, and queries from clients and internal teams. The role requires strong communication, multitasking, and problem-solving skills to ensure a high level of customer satisfaction and operational efficiency.

Key Responsibilities:
-Answer incoming calls professionally and respond to customer inquiries.
-Log service requests and complaints accurately into the CAFM system or internal database.
-Follow up on service requests and ensure timely resolution and closure.
-Coordinate with maintenance/technical teams for timely dispatch and job execution.
-Handle emergency calls and escalate issues to relevant departments or supervisors.
-Provide clients with accurate information on services, work progress, and timelines.
-Maintain a record of all customer interactions and transactions.
-Follow communication scripts when handling different topics.
-Update client records and ensure data accuracy.
-Perform quality checks on completed jobs and customer satisfaction feedback.

Qualifications and Skills:
-High School Diploma or Bachelor s Degree in any field.
-Proven experience in a call center or customer service environment (preferred in facility management or services industry).
-Excellent verbal and written communication skills in English and Arabic
-Proficient in MS Office and CAFM or ticketing systems.
-Strong organizational and multitasking abilities.
-Ability to work under pressure and meet deadlines.
-Shift flexibility, including weekends and holidays, if required.

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