Call Center Team Leader - UAE National

Inspire Selection; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services company in the UAE is expanding its operations and seeks a Team Leader for its call center. This role involves leading a team to ensure exceptional service, monitoring performance, and maintaining high standards of customer care. Candidates should have proven call center leadership experience and be proficient in Arabic and English. This position is exclusive to UAE Nationals.

Qualifications

• Proven experience in a call centre leadership role.
• Proficiency in Arabic and English.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Lead, mentor, and motivate a team of call centre agents.
• Monitor call quality and provide feedback.
• Handle escalated customer queries and complaints.

Skills

Leadership

Communication

Problem-solving

Job description

Our client is a leading UAE based financial services business. Due to expansion, they are looking to hire additional team leaders for their call centre operations. As a Team Leader, you are key to in ensuring customers receive exceptional service, while also promoting a high-performance environment for your team. Key Responsibilities: • Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets. • Monitor call quality and provide constructive feedback to agents. • Handle escalated customer queries and complaints efficiently and professionally. • Conduct performance reviews and identify training needs for team members. • Contribute to the development and implementation of call centre policies and procedures. • Provide regular reports and updates relating to service, to management when required • Ensure adherence to all banking regulations and internal policies.

• Proven experience in a call centre leadership role. • Banking experience is preferred. • Excellent communication, interpersonal, and leadership skills. • Strong problem-solving abilities and a customer-centric approach. • Proficiency in both Arabic and English. • Ability to work effectively in a fast-paced and dynamic environment. Due to Emiratisation, this role is available to UAE Nationals only at this time.