Call Center Supervisor

CAH4WHEELS.AE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking an Intermediate School professional to manage customer service and administrative tasks. The role involves handling calls, maintaining records, and ensuring effective communication across departments. Ideal candidates will have proven experience in customer service and strong organizational skills.

Qualifications

• Proven experience in customer service or administrative roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Manage office documentation and filing systems.
• Support HR and management with reports and data entry.

Skills

Customer service

Communication skills

Organizational skills

Time management

Job description

Position: Intermediate School (General (College Proprietary))

Vacancy

1 Vacancy

Job Description

1. Handle inbound and outbound calls professionally, assisting customers with inquiries, complaints, and requests.
2. Follow up on customer concerns to ensure timely resolution.
3. Maintain performance targets such as call handling time and customer satisfaction.
4. Manage office documentation, records, and filing systems efficiently.
5. Oversee scheduling, appointments, and administrative tasks for the team.
6. Support HR and management with necessary reports and data entry.
7. Ensure smooth communication between departments by handling emails and correspondence.

Desired Candidate Profile

1. Proven experience in customer service, call center operations, or administrative roles.
2. Excellent verbal and written communication skills.
3. Organizational and time management skills for handling administrative duties.

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