Call Center Specialist

Whizz HR; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Relations Executive to join their team in Dubai. The ideal candidate will provide exceptional service through phone and in-person interactions, maintaining patient records and supporting front desk tasks as needed. Fluency in English is required, with additional languages preferred. This role demands excellent communication skills, empathy, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Qualifications

• Fluency in English, knowledge of Arabic, Chinese, or Russian is an advantage.
• Previous experience in a call centre or patient relations role preferred.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Handle inbound and outbound calls to assist patients with inquiries.
• Act as a liaison between patients and healthcare providers.
• Collaborate with other departments for accurate communication.

Skills

Communication

Interpersonal Skills

Empathy

Multitasking

Detail-Oriented

Tools

CRM Systems

Hospital Management Systems

Job description

Job Title: Patient Relations Executive / Call Centre Executive

Job Overview:

We are looking for a compassionate and customer-focused Patient Relations Executive / Call Centre Executive to join our team. The ideal candidate will be the first point of contact for our patients, providing outstanding service and support over the phone and in person. Fluency in English is mandatory, and knowledge of Arabic, Chinese, or Russian is highly preferred.

Key Responsibilities:

• Handle inbound and outbound calls to assist patients with inquiries, appointment scheduling, and follow-ups
• Provide clear and courteous information about services, procedures, and availability
• Maintain accurate patient records and ensure confidentiality
• Act as a liaison between patients and healthcare providers to ensure a smooth experience
• Resolve patient concerns with professionalism and empathy
• Support front desk or reception tasks when needed
• Collaborate with other departments to ensure timely and accurate communication

Requirements:

• Fluency in English (mandatory); knowledge of Arabic, Chinese, or Russian is a strong advantage
• Previous experience in a call centre or patient relations role, preferably in the healthcare industry
• Excellent communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Basic computer skills and familiarity with CRM or hospital management systems
• Empathetic, patient-oriented, and detail-focused

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