Call Center Representative

Mahad Manpower; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Media Operations Manager to lead a dynamic team in the digital advertising space. This role involves managing campaigns across diverse platforms, analyzing data to provide actionable insights, and collaborating with various teams to enhance operational efficiency. The ideal candidate will have a strong background in digital advertising, team management, and a passion for emerging technologies. Join a forward-thinking company that values innovation and diversity, and make a significant impact in the fast-paced world of digital media.

Benefits

Flexible working hours

Health insurance

Professional development opportunities

Remote work options

Team-building events

Qualifications

• 6+ years in digital advertising with team management experience.
• Strong analytical skills and knowledge of advertising technologies.

Responsibilities

• Manage a team of account managers across various platforms.
• Analyze data sets and provide insights for clients.
• Collaborate with multiple teams on projects.

Skills

Digital Advertising

Team Management

Analytical Skills

Client Management

Advertising Technologies

Consultative Approach

Opportunity Identification

Education

Bachelor's Degree in Marketing or related field

Tools

Google Marketing Platform

Google Ads

Facebook Ads

Amazon Advertising

The Trade Desk

DV360

GA360

Job description

As a strategic consultative partner, the Manager for Digital Media will advise Monks clients on industry trends and ways to harness different technology solutions to drive long-term value. The Media Operations Manager will report into our Director of Media Operations. Successful candidates for this opportunity will demonstrate strategic thinking, team development and client management skills that go beyond platform knowledge.

Responsibilities:

• Managing a team of ambitious and highly-trained account managers working across a variety of platforms, including but not limited to the Google Marketing Platform, Google Ads, Facebook, Twitter, Amazon, The Trade Desk, plus many more Social platforms.
• Aiding the organisation in running all aspects of display, video, mobile, search and social campaigns as a player and coach.
• Analysing large data sets / reports and providing insight and expertise for clients on our products and offerings.
• Collaborate with Marketing, Training, Engineering, Sales and Business Ops Teams on projects.
• Identifying business opportunities and partnerships, growing relationships in depth and breadth.
• Guide career development for team members, including facilitation of project work across non-accounts teams (business operations, content, product, sales, etc).
• Strategise and improve our media teams' processes and operations as Media.Monks continues to grow at a rapid pace in collaboration with local and global colleagues.
• Communicate the Media.Monks Vision and philosophy effectively externally and internally, including participation in sales pitches.
• Systematically prioritise between client and internal needs, sometimes balancing competing priorities from different internal stakeholders.

About You:

• 6+ years experience in digital advertising, whether at a publisher, agency, trading desk, technology company, or other.
• 2+ years’ experience in managing a team of at least 2+ people.
• Knowledge and interest in advertising technologies, trends and where the industry may be headed.
• Advanced DV360, CM, Amazon, GA360, The Trade Desk, Search, and Social platform knowledge.
• Demonstrated ability to lead in-person client meetings and summits.
• Ability and desire to scale knowledge and learning to other junior (and at times senior) team members.
• Experience in account management, including opportunity identification.
• Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points.
• Excellent consultative approach to developing and managing business relationships.
• Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment.

LI-BK1 #LI-Hybrid

About Monks:

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process.