Call Center Representative

ManpowerGroup Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment agency in Dubai seeks a motivated Call Centre Representative to join a customer support team. The role involves responding to customer inquiries via calls, emails, and chats, while meeting performance targets. Candidates should have 1-3 years in a customer service role and be flexible with working hours. Strong communication skills are essential. This is a great opportunity to develop your career in customer support.

Qualifications

• 1–3 years of experience in a customer service or call centre environment.
• Strong verbal and written communication skills in English.
• Flexibility to work in rotational shifts, including weekends or public holidays.

Responsibilities

• Respond to inbound customer calls, emails, and live chats promptly and professionally.
• Understand customer inquiries and provide accurate, effective solutions.
• Meet individual and team KPIs including response time, resolution time, and customer satisfaction.

Skills

Customer service

Strong communication skills

Problem-solving abilities

Tools

CRM software

Multitasking tools

Job description

We are looking for a motivated and customer-focused Call Centre Representative to join our client’s support team. If you’re passionate about helping people, thrive in fast-paced environments, and have strong communication skills, this is the opportunity for you.

Responsibilities

• Respond to inbound customer calls, emails, and live chats promptly and professionally
• Understand customer inquiries and provide accurate, effective solutions
• Maintain detailed records of customer interactions in the CRM system
• Handle product or service-related questions and guide customers through processes
• Escalate complex issues to the appropriate departments when necessary
• Follow up on customer cases to ensure resolution and satisfaction
• Meet individual and team KPIs including response time, resolution time, and customer satisfaction

Qualifications

• 1–3 years of experience in a customer service or call centre environment
• Strong verbal and written communication skills in English
• Comfortable with using CRM software and multitasking tools
• A customer-first mindset with excellent problem-solving abilities
• Patience, empathy, and the ability to work under pressure
• Flexibility to work in rotational shifts, including weekends or public holidays if required

Join a supportive team where your contribution makes a real difference in the customer experience. If you’re ready to build your career in customer support, we’d love to hear from you!