Call Center Representative

WORKSPACE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a motivated Call Center Representative to join their team. The role involves responding to customer inquiries, resolving complaints, and providing accurate information about products and services. The ideal candidate will possess excellent communication skills and a strong problem-solving ability, along with a passion for delivering top-notch customer service.

Qualifications

• Customer service experience preferred.
• Familiarity with CRM system is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve complaints efficiently while maintaining a high level of empathy.
• Document call information according to standard procedures.

Skills

Communication

Problem Solving

Time Management

Multitasking

Job description

WORKSPACE is seeking a motivated and customer-focused Call Center Representative to handle inbound and/or outbound calls, respond to inquiries, resolve complaints, and provide information about our products or services. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner
• Resolve customer complaints efficiently and with empathy
• Document all call information according to standard operating procedures (SOPs)
• Escalate unresolved issues to the appropriate team or supervisor
• Maintain a high level of product knowledge to support customer interaction
• Listening to customer’s concerns and handling complaints and returns
• Provide accurate answers and solutions to customer queries
• Follow-up with callers on complaint and/or question resolution status
• Reviewing customer accounts while resolving issues
• Great communication and email drafting abilities
• Good problem-solving and decision-making capabilities
• Effective time management, prioritization, and multitasking skills
• Should be a team player and efficient in handling daily work duties
• Follow company communication procedures, policies, and guidelines at all times

Customer Service Associate Requirements and Qualifications

• Customer service experience preferred
• Familiarity with CRM system is a plus
• Excellent communication skills, both verbal and written
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Time management skills