Call Center Representative

EFS Staffing Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hotel/travel industry is seeking a bilingual Call Center Agent in Dubai. The ideal candidate will have strong communication skills in both Arabic and English, with 1-2 years of experience in a call center environment. The role entails handling customer inquiries, bookings, and providing excellent service while maintaining a dynamic work environment.

Benefits

Competitive salary and benefits package

Opportunities for growth and career advancement

A dynamic and supportive work environment

Qualifications

• Fluency in Arabic and English (spoken and written) is mandatory.
• Proven 1–2 years of experience in a call center or customer service role.
• Prior experience in hotel/travel industry is preferred.

Responsibilities

• Handle inbound and outbound calls efficiently while delivering excellent customer service.
• Assist customers with inquiries, bookings, reservations, and general information.
• Resolve customer issues and complaints in a professional and timely manner.

Skills

Communication

Interpersonal

Problem-solving

Job description

Job Title: Call Center Agent (Bilingual - Arabic & English)

Location: Dubai, UAE

Industry: Hotel / Travel

Experience Required: 1–2 years in a call center environment

Preferred Experience: CRO (Central Reservation Office)

Employment Type: Full-time

Job Description:

We are looking for a highly motivated and customer-focused Call Center Agent to join our team in Dubai. The ideal candidate will have strong communication skills in both Arabic and English, and at least 1–2 years of experience in a call center within the hotel or travel industry. Prior experience in a Central Reservation Office (CRO) is a plus.

Key Responsibilities:

Handle inbound and outbound calls efficiently while delivering excellent customer service.

Assist customers with inquiries, bookings, reservations, and general information.

Resolve customer issues and complaints in a professional and timely manner.

Maintain up-to-date knowledge of company offerings, promotions, and policies.

Work closely with other departments to ensure seamless customer experience.

Accurately document all customer interactions in the CRM system.

Requirements:

Fluency in Arabic and English (both spoken and written) is mandatory.

Proven 1–2 years of experience in a call center or customer service role.

Prior experience in hotel/travel industry is preferred.

CRO experience is an added advantage.

Strong communication, interpersonal, and problem-solving skills.

Must be currently based in Dubai, UAE.

Flexible to work in shifts, including weekends and holidays.

What We Offer:

Competitive salary and benefits package

Opportunities for growth and career advancement

A dynamic and supportive work environment

Interested Candidates:

If you meet the above criteria and are passionate about delivering excellent customer service, we’d love to hear from you!