Call Center Representative

Imdaad Group; Abu Dhabi; On-site; AED 110,000 - 166,000; Full time

Job summary

A leading service provider in Abu Dhabi is seeking a Customer Service Executive to enhance customer relations and provide effective solutions. The ideal candidate will possess a Bachelor's degree and at least 2 years of experience in customer service. Key skills required are strong communication, problem-solving, and familiarity with CRM software. Fluency in English is necessary, with Arabic preferred.

Qualifications

• Proven customer service experience or related role.
• Excellent verbal and written communication skills.
• Ability to handle challenging customer interactions professionally.
• Strong problem-solving skills and attention to detail.
• Proficiency in CRM software and related applications.
• Familiarity with order processing and customer service procedures.
• Ability to work independently and collaboratively.

Responsibilities

• Maintain a positive company image by identifying customer needs.
• Deliver solutions in a timely and effective manner.
• Assist with technical issues and inquiries.

Skills

Strong communication

Problem-solving

Organizational skills

Attention to detail

Education

Bachelor's degree

Tools

CRM software

Job description

We are looking to hire a Customer Service Executives are responsible for maintaining a positive company image by proactively identifying customer needs and delivering solutions in a timely and effective manner.

Key skills for this role include strong communication, problem-solving, and the ability to work collaboratively within a team.

Requirements:

-Proven customer service experience or related role

- Excellent verbal and written communication skills

- Ability to handle challenging customer interactions gracefully and professionally

- Strong problem-solving skills and attention to detail

- Proficiency in using CRM software and other relevant applications

- Familiarity with order processing and customer service procedures

- Strong organizational skills and ability to multitask efficiently

- Ability to work independently and as part of a team

- Basic technical knowledge to assist with technical issues and inquiries

- Empathetic and patient attitude when dealing with customers.

Preferred candidate for the Customer Service Executive

• Minimum 2 years' experience in a customer service or a related field, showcasing exceptional verbal and written communication skills.
• Excellent English-speaking skills (Arabic language skills preferred)
• IT skills and quick learner on the CRM software
• Bachelor's degree holder is a must