Call Center Officer

Canadian University Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading university in Dubai seeks a highly motivated Call Center Officer to provide exceptional service to students and stakeholders. Responsibilities include managing communications across various channels and collaborating with teams to enhance the student experience. Candidates should have relevant experience, strong communication skills, and the ability to adapt in a fast-paced environment.

Qualifications

• Minimum 3 years experience, with 2 years in non-voice, 1 year in voice.
• Typing speed of at least 50 wpm.
• Bilingual in English and Arabic.

Responsibilities

• Deliver engaging service through phone, email, and live chat.
• Ensure timely and effective communication with students.
• Participate in telesales/telemarketing initiatives.

Skills

Communication

Interpersonal Skills

Time Management

Empathy

Sales-oriented Mindset

Team Orientation

Education

Recognized University Undergraduate Degree

Tools

Multi-Line Phone Systems

Job description

We are looking for a highly motivated and service-driven Call Center Officer to join our team. In this role, you will play a key part in delivering a world-class student experience by handling a wide range of communication channels voice and non-voice, inbound and outbound.

As the first point of contact for many of our students and stakeholders, you will be responsible for ensuring timely, effective, and empathetic communication while coordinating with internal departments to resolve queries and enhance the overall service experience.

Key Responsibilities

• Deliver responsive and engaging service through phone, email, and live chat.
• Collaborate closely with internal teams to ensure accurate and timely information is shared.
• Maintain clear and professional written and verbal communication at all times.
• Meet service targets related to response time, quality, and satisfaction metrics.
• Ensure accurate and up-to-date record keeping and administrative documentation.
• Actively listen and provide personalized support to student inquiries and concerns.
• Participate in outbound calling campaigns and telesales/telemarketing initiatives as needed.
• Demonstrate adaptability in a fast-paced and shifting environment.

Required Qualifications and Experience

• A recognized university undergraduate degree in a relevant field.
• Minimum 3 years of experience, including:
• At least 2 years in a non-voice contact center.
• At least 1 year in a voice-based role.
• Typing speed of at least 50 words per minute.
• Fluency in English (minimum C2 level); Arabic is a strong asset.
• Residency in Dubai is a plus.
• Background in the educational sector is preferred.

Key Skills and Competencies

• Outstanding communication and interpersonal abilities.
• Strong time management and organizational skills.
• Patience, empathy, and the ability to handle pressure with professionalism.
• Sales-oriented mindset and telesales/telemarketing capabilities.
• Flexibility to work rotating shifts and weekends as needed.
• Proficient in computer usage and multi-line phone systems.
• Strong team orientation and collaborative spirit.

Languages

• Bilingual (English & Arabic are required)

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