Call Center Manager

Talent Higher; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a Call Centre Manager who is passionate about managing operational excellence and building trusted client relationships. This role involves overseeing daily operations, ensuring an exceptional client experience, and leading execution teams effectively. Ideal candidates will have a background in management, strong communication skills, and experience in operational systems.

Qualifications

• 4+ years of management experience within the UAE.
• Proven ability to manage and guide cross-functional teams effectively.
• Fluency in English is required.

Responsibilities

• Manage and oversee the smooth execution of client service operations.
• Identify areas for process improvement.
• Serve as the primary liaison between clients and internal departments.

Skills

Client Relations

Operational Management

Team Leadership

Conflict Resolution

Communication

Education

Bachelor’s degree or equivalent

Tools

Transactional Systems

Job description

Do you have a passion for managing operations while building trusted client relationships?

Our client is seeking a highly capable Call Centre Manager to oversee day-to-day operational delivery and ensure a consistently exceptional client experience. This role requires both strategic oversight and hands-on execution to drive service excellence and operational efficiency.

Key Responsibilities:

• Manage and oversee the smooth execution of client service operations.
• Lead and support execution team members to ensure timely and accurate delivery.
• Serve as the primary liaison between clients and internal departments to ensure expectations are met and exceeded.
• Maintain strong relationships with key clients and stakeholders.
• Identify areas for process improvement and implement best practices to enhance client satisfaction.

Requirements:

• Bachelor’s degree or equivalent.
• 4+ years of management experience within the UAE
• Strong command of operational systems used to execute transactions.
• Proven ability to manage and guide cross-functional teams effectively.
• Proficient in managing transactional systems and ensuring operational accuracy.
• Capable of supervising and supporting execution teams.
• Excellent communication skills with clients, colleagues, and leadership.
• Strong team leadership and conflict-resolution abilities.
• Fluency in English is required.
• A second language is a plus and highly desirable.
• UAE driving license

If you're a proactive leader who thrives in fast-paced environments and knows how to turn operations into outstanding client experiences, we’d love to hear from you.