Call Center Executive

The Wheel of Fate Group Holding LTD; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Service Representative to manage inquiries across various platforms. The role involves answering calls, updating CRM systems, and providing support to customers, including VIPs. Ideal candidates will possess excellent communication skills and experience in customer service, with proficiency in CRM tools and Microsoft Office applications.

Qualifications

• Excellent verbal and written communication in English; other languages are a plus.
• Strong customer service and interpersonal skills.
• Experience in the automotive, hospitality, or call center industry preferred.

Responsibilities

• Answer inbound and outbound customer calls professionally.
• Update CRM system after each interaction.
• Assist with online booking processes and guide customers.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Tools

CRM platforms

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

· Answer inbound and outbound customer calls professionally and promptly

· Respond to inquiries across phone, WhatsApp, social media and email

· Update CRM system after each interaction with accurate notes

· Share qualified leads with respective teams – Rental, Detailing, and Limousine

· Assist with online booking processes and guide customers through options

· Manage appointment confirmations, follow-ups, and customer reminders

· Provide support to high value/VIP customers ensuring smooth experiences

· Maintain daily call logs, inquiry reports, and lead status trackers

· Assist in drafting rental agreements, invoices, and admin documents

· Communicate with suppliers to coordinate appointments and confirmations

· Work closely with operations and sales teams for timely information flow

· Prepare daily shift handover notes to ensure 24/7 communication continuity

Desired Candidate Profile

Skill Requirements

· Excellent verbal and written communication in English (Arabic, Chinese, Russian, Hindi, or Urdu is a plus)

· Strong customer service and interpersonal skills

· Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint

· Ability to work on CRM platforms (Training will be provided)

· Capable of handling customer queries, complaints, and escalations efficiently

· Organized and detail-oriented with strong follow-up abilities

· Ability to multitask and work under pressure in a fast-paced environment

· Must be energetic, proactive, and customer-focused

· Experience in the automotive, hospitality, or call center industry preferred

· Flexible with rotational shifts and capable of working night/weekend schedules

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The Wheel of Fate Group Holding LTD

The Wheel of Fate Group is a Company established in the United Arab Emirates, with its headquarters located in DIFC (Dubai International Financial Centre). Its business activities involves Equity Investment, Real Estate Development, Automobile Trading, General Trading, Hotel Management, Consulting Services, Outdoor Sports and other activities.

Haroon

11th Floor, West Wing, The Gate building DIFC, Dubai, P.O. Box:113063 UAE, Dubai, United Arab Emirates (UAE)