Call Center Executive

ARMADA PHARMACY DMCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading pharmacy in Dubai is looking for a Customer Service Representative to handle inbound and outbound calls, upsell services, and engage with customers. The ideal candidate will possess a Bachelor's Degree in healthcare and have 2-3 years of relevant experience. This role will also involve data entry and maintaining records, all while meeting key performance indicators.

Qualifications

• Bachelor's degree in a healthcare-related field preferred.
• 2-3 years of similar work experience in UAE.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Identify customer needs and provide solutions.
• Record all conversations accurately in the database.

Skills

Customer Relationship Management

Data Entry

Problem Solving

Communication

Education

Bachelor's Degree (Medical / Healthcare Background preferred)

Job description

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell the services
Entering accurate and detailed data into the system
Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Qualifications:
Bachelor s Degree (Medical / Healthcare Background preferred)
Experience :
Similar work experience in UAE for 2 to 3 years.

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