Call Center Executive

Dr. Joy Dental Clinic; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Dr. Joy Dental Clinic is seeking a Call Center Executive in Dubai to assist patients effectively through various tasks including scheduling and addressing inquiries. The ideal candidate will possess strong communication skills, experience in healthcare, and proficiency in English, with Arabic being a plus.

Qualifications

• Must have previous healthcare/dental experience and qualification.
• Flexible to work in shifts and ability to speak Arabic is advantageous.

Responsibilities

• Assist patients with scheduling, canceling, and rescheduling appointments.
• De-escalate situations involving dissatisfied customers.
• Train new employees on customer management policies.

Skills

Excellent Communication in English

Active Listening

Empathy

Customer Service

Education

Healthcare/Dental qualification

Tools

MS Office

Job description

Call Center Executive

Job Location : Dubai, UAE

Responsibilities :

Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company s customer management policies

Requirements:

Excellent Communication in English
Should have Healthcare/Dental experience and qualification
Should have Dental knowledge
Flexible to work in shifts
Should be an active listener and should be able to empathise with patients
Proficient with MS Office
Should be calm and confident
Ability to speak in Arabic would be an added advantage

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