Call Center & Customer Service ( UAE National)

Al Ain University; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established educational institution seeks a dedicated individual to join their Admission and Registration Unit. This role is ideal for enthusiastic fresh graduates looking to kickstart their careers in a dynamic environment. Responsibilities include providing vital information to prospective students, responding to inquiries, and maintaining accurate records. The position offers a chance to engage with students and contribute to their educational journey. If you are proficient in both English and Arabic and possess strong computer skills, this opportunity is perfect for you. Join a forward-thinking university and make a positive impact!

Qualifications

• Enthusiastic fresh graduates are encouraged to apply.
• Ability to manage confidential information is essential.

Responsibilities

• Provides information related to admission policies and conditions.
• Responds to inquiries related to exams, holidays, and course schedules.
• Prepares reports and communicates with students via email.

Skills

English proficiency

Arabic proficiency

MS Office skills

Confidential information management

Education

Bachelor's degree or equivalent

Job description

Department: Admission and Registration Unit

1. Provides information related to policies and conditions for the admission of new students at the university.
2. Updates knowledge and provides information related to the university (specialization, fees, etc.).
3. Responds to inquiries related to exams, holidays, courses schedule, etc.
4. Follows up on student queries and communicates with students via email.
5. Prepares daily and monthly reports as needed and reports to the Deputy General Register.
6. Records all inquiries and maintains proper documentation.
7. Contacts students who have dropped out.
8. Conducts surveys related to AAU programs & services.
9. Performs other duties as assigned by the General Register.

Desired Candidate Profile

1. Proficiency in English language, spoken and written.
2. Proficiency in Arabic language, spoken and written.
3. Enthusiastic fresh graduates are encouraged to apply.
4. Good command of computer skills, particularly MS Office programs.
5. Ability to manage confidential information is essential.
6. Interested candidates should send their updated CV clearly showing Photo ID, Education, Skills, and Experience.

Additional Details

• Employment Type: Full Time
• Company Industry: Education, Training, Teaching
• Department / Functional Area: Helpdesk, Customer Service, Telecalling
• Keywords: Customer Service, Call Center, Customer Care, Customer Support, Call Centre Agent, Customer Experience Agent, Customer Support Specialist, Telecalling

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Al Ain University - Private Educational Institute