Call Center Associate

Aster DM Healthcare; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Aster DM Healthcare in Dubai is seeking a customer service-focused call center agent to support patients and providers with information and appointment scheduling.

You will handle inbound and outbound calls, maintain accurate records, and collaborate with healthcare teams to ensure quality service. The role offers strong communication requirements and a fast-paced work environment in the GCC region.

Qualifications

• Prior experience in a call center environment.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes in a fast-paced setting.

Responsibilities

• Handle inbound and outbound calls from patients and healthcare providers.
• Provide information regarding healthcare services and appointments.
• Maintain accurate records of patient interactions and inquiries.

Skills

Call center experience

Communication skills

Interpersonal skills

Job description

Responsibilities

• Handle inbound and outbound calls from patients and healthcare providers
• Provide information regarding healthcare services and appointments
• Maintain accurate records of patient interactions and inquiries

Requirements

• Previous experience in a call center environment
• Strong communication and interpersonal skills
• Ability to handle high call volumes in a fast-paced setting

About the Company

Aster DM Healthcare is a leading integrated healthcare provider with a significant presence in the GCC and India.