Call Center Agent - UAE National (Remote)

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

• Handle inbound and outbound calls in a professional and courteous manner.

• Respond to customer inquiries, provide accurate information, and resolve issues effectively.

• Promote The First Group’s products and services to potential clients.

• Generate qualified leads and schedule appointments for the sales team.

• Maintain detailed records of all customer interactions and transactions in the CRM system.

• Meet or exceed performance targets including call volume, lead conversions, and customer satisfaction metrics.

• Collaborate with team members and other departments to improve processes and ensure a seamless customer journey.

• Stay up to date with company offerings, promotions, and real estate market trends.

Desired Skill & Expertise

• High school diploma or equivalent.

• Previous experience in a call center, customer service, or sales role is an advantage.

• Excellent communication skills in English and Arabic.

• Strong interpersonal and problem-solving skills.

• Ability to handle high call volumes and multitask in a fast-paced environment.

• Proficiency in using CRM software and Microsoft Office tools.

• UAE National with Family Book