Call Center Agent (EMIRATI)

Royal Health Group AE; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in the UAE seeks customer service representatives to manage patient inquiries and appointment scheduling. Candidates must be Emirati nationals residing in Al Ain, proficient in Arabic and English, with a strong background in customer interaction. This role offers an opportunity to contribute meaningfully to patient care and coordination.

Qualifications

• Strong communication skills, both in Arabic and English.
• Experience in customer service or healthcare environment.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Manage and schedule appointments for patients.
• Provide detailed information about the hospital’s services.

Skills

Customer interaction skills

Appointment scheduling

Multilingual support

Job description

Location:
Czech Rehabilitation Hospital, Al Ain, UAE

Job Responsibilities

• Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital’s services, appointments, and patient care.
• Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.
• Information Provision: Provide callers with detailed information about the hospital’s services, location, visiting hours, and other general inquiries.
• Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.
• Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
• Data Entry: Maintain accurate records of all interactions in the hospital's CRM system, ensuring that all patient information is up to date.
• Communication: Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
• Follow-Up: Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.
• Multilingual Support: Provide support in multiple languages (e.g., Arabic, English) to accommodate the diverse patient base.

EMIRATI NATIONAL ONLY RESIDING IN AL AIN.