Call Center Agent/Customer Service Representative-Arabic Speakers

TASC Outsourcing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading outsourcing company in Dubai is seeking Arabic-speaking Call Center Agents/Customer Service Representatives. The role involves making outbound calls, handling customers' inquiries, and achieving sales targets. Candidates should possess strong customer service skills and experience in call centers. Competitive salary of AED 6000 offered.

Qualifications

• Proven experience in telesales, call center, or customer service roles.

Responsibilities

• Make outbound calls to prospective customers using provided leads.
• Promote and sell products/services to meet sales targets.
• Handle inbound inquiries and convert them into sales opportunities.
• Maintain accurate records of customer interactions and sales activities in the CRM.
• Follow up with existing customers for renewals, upselling, and feedback.
• Resolve customer complaints or escalate issues as needed.
• Achieve daily, weekly, and monthly call and sales quotas.
• Stay updated on product knowledge, pricing, and promotional offers.

Skills

Customer Service

Communication Skills

Call Center Experience

Job description

Call Center Agent/Customer Service Representative - Arabic Speakers

Job Title: Call Center Agent/Customer Service Representative - Arabic Speakers

Type: Outsourced

Contract Duration: 12 Months, with a notice period applicable

Work Location: Dubai

Salary: AED 6000

Working Days & Hours: 6 days a week, standard hours

Mandatory Skills: Customer Service, Communication Skills, Call Center Experience

• Make outbound calls to prospective customers using provided leads.
• Promote and sell products/services to meet sales targets.
• Handle inbound inquiries and convert them into sales opportunities.
• Maintain accurate records of customer interactions and sales activities in the CRM.
• Follow up with existing customers for renewals, upselling, and feedback.
• Resolve customer complaints or escalate issues as needed.
• Achieve daily, weekly, and monthly call and sales quotas.
• Stay updated on product knowledge, pricing, and promotional offers.
• Proven experience in telesales, call center, or customer service roles.

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