Call Center Agent Automotive Division

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a motivated Call Center Agent for their Automotive division. This dynamic role involves making outbound calls to potential customers, presenting automotive services, and booking appointments. You will thrive in a fast-paced environment, engaging with clients and meeting performance targets. The company offers a full-time on-site position with competitive salary and performance-based incentives, along with medical insurance and continuous training opportunities. If you're ready to drive results and enhance your career in the automotive sector, this is the perfect opportunity for you.

Benefits

Medical Insurance

Visa Sponsorship

Continuous Training and Development

Qualifications

• Proven experience in outbound calling or telesales, preferably in automotive.
• Excellent verbal communication and ability to handle objections.

Responsibilities

• Make outbound calls to potential customers and present automotive services.
• Meet performance targets and log communication details in CRM.

Skills

Outbound Calling

Telesales

Communication Skills

Interpersonal Skills

Objection Handling

Fluency in English

Knowledge of CRM Systems

Tools

CRM Platform

Job description

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. The ideal candidate will be comfortable speaking to leads, promoting automotive services or vehicles, and booking appointments with potential buyers or service customers. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you
.

Key Responsibilities

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from our database and lead sources.

• Clearly and confidently present automotive services, offers, and vehicle options over the phone.

• Identify client needs and offer suitable vehicle or service solutions.

• Schedule test drives, service bookings, or showroom visits for potential clients.

• Maintain accurate records of conversations, outcomes, and client preferences.

Performance & Reporting

• Meet daily and monthly performance targets for calls, leads, and conversions.

• Log all communication details using the company’s CRM platform.

• Share regular feedback to enhance script effectiveness and customer engagement.

Collaboration & Development

• Coordinate with the sales and service teams to ensure quality lead follow-up.

• Participate in product training and call coaching to boost effectiveness.

• Stay up to date with new vehicle arrivals, promotions, and service packages.
  

Requirements

• Proven experience in outbound calling, telesales, or a similar role — preferably in automotive or related industries.

• Excellent verbal communication and interpersonal skills.

• Ability to handle objections while remaining confident and professional.

• Fluency in English (Arabic is a plus).

• Familiarity with CRM systems and call documentation processes is preferred.

• A positive attitude, strong work ethic, and motivation to meet performance goals.
  

Salary & Benefits

• Salary: 3,000 AED per month + attractive performance-based incentives.

• Benefits: Medical insurance as per UAE law, visa sponsorship, and continuous training and development support.

Work Arrangement

• Type: Full-time, on-site position.

• Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
  

Why Join Us?

Be part of a high-energy team in one of the UAE’s most active industries – Automotive.
Unlock unlimited earning potential through commission-based incentives.
Receive continuous training and career advancement opportunities.
Contribute to a growing company that values performance, communication, and teamwork.

Ready to drive results and accelerate your career? Apply now!