Call Center Agent – Automotive Division

Alba Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading automotive company as a Call Center Agent in Dubai. This full-time, on-site role requires fluency in Arabic and English, strong communication skills, and experience in customer service. Enjoy a competitive salary, performance-based incentives, and opportunities for professional development.

Benefits

Work Visa sponsorship

Medical insurance

30 days of paid annual leave

Ongoing training

Qualifications

• 1-2 years of experience in customer service or call center role.
• Fluent in Arabic and proficient in English.
• Ability to handle high call volumes.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Log all customer interactions in the CRM system.
• Coordinate with service teams to provide accurate information.

Skills

Listening

Communication

Interpersonal skills

Education

High school diploma

Tools

CRM systems

Call center software

Job description

We are looking for a Call Center Agent – Automotive Division (Arabic Speaker) to handle customer inquiries, service bookings, and sales support within our fast-paced automotive operations.

This role is ideal for a highly communicative individual with a calm, solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English, along with a passion for customer service and teamwork.

If you're energetic, empathetic, and thrive in a service-driven environment, read on to discover more.

Key Responsibilities

Core Functions

• Answer inbound calls and respond to customer inquiries regarding automotive services, vehicle details, or appointment scheduling.
• Make outbound calls for follow-ups, service reminders, or promotional campaigns.
• Accurately log all customer interactions in the CRM system.
• Support the sales and service teams by pre-qualifying leads and escalating complex cases.

Collaboration & Communication

• Coordinate with service advisors, technicians, and sales consultants to provide accurate information.
• Ensure smooth communication between departments to meet customer expectations.
• Maintain professional and courteous communication in both Arabic and English.
• Participate in regular team briefings and training sessions.

Performance, Reporting, or Strategy

• Meet daily and monthly call volume and service KPIs.
• Provide feedback on recurring customer issues to improve processes.
• Contribute to customer satisfaction surveys and post-service follow-ups.
• Track and report lead conversion and service booking metrics.

Requirements:

• 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.
• Fluent in Arabic and proficient in English (spoken and written).
• Familiarity with CRM systems or call center software.
• Strong listening, communication, and interpersonal skills.
• Ability to work under pressure and handle high call volumes.
• High school diploma or above.
• Positive attitude with a commitment to customer satisfaction.

Salary & Benefits: Competitive Salary: 3,000 AED per month + attractive performance-based incentives

• Target-based incentive structure with commission potential
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Ongoing training and supportive team environment

Work Arrangement: Type: Full-time, on-site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?
Be part of a respected automotive brand known for quality and reliability.
Join a multicultural team that values collaboration and service excellence.
Receive performance-based incentives with clear growth opportunities.
Access professional development programs in the automotive field.

If you're dependable, punctual, and take pride in your customer service—apply today and get started!