Call Center Agent - Arabic Speaking only

Confidential Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking a Call Center Agent who is Arabic speaking for a 24/7 workload. The ideal candidate should have excellent communication skills and at least one year of experience in a customer service environment. The role involves resolving customer inquiries and ensuring satisfaction across various communication channels.

Qualifications

• Minimum 1 year of Contact Centre experience.
• Good English language skills required; Arabic preferred.

Responsibilities

• Provide first call resolution (FCR) to customers.
• Handle and resolve customer inquiries accurately.
• Support customers on multiple channels (Voice, Email, Chat).
• Ensure best-in-class customer satisfaction (CSAT).

Skills

Problem-solving

Communication

Interpersonal skills

Organizational skills

English language

Arabic language

Education

Bachelor of Commerce

Bachelor of Business Administration

Tools

MS Office

Job description

Call Center Agent - Arabic Speaking only

Bachelor of Commerce, Bachelor of Business Administration

Nationality

Any Arab National

Any

Vacancy

Job Description

Please note that this job is 24/7 ,Rotational 6 Days a week.

Salary - 5000 AED with Single Benefits

Job Description:-

• Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.

• Be a first point of contact to handle and resolve customer enquiries with accurate information.

• Evaluate problems of the customers and provide logical lasting solutions.

• Identify and escalate issues appropriately and ensure a timely response.

• Ensure best in class customer satisfaction (CSAT)

• Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.

• Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.

• Ensure escalations are followed up within specified timeline.

• Minimum 1 years of Contact Centre experience in a Soft Skill driven environment

• Good English language skills required. (Arabic language skills preferred)

• Excellent communication skills both written (Email/Chat) and verbal (Voice)

• Good problem-solving skills

• Strong interpersonal and organizational skill

• Good computer skills in all MS Office packages

• Comfortable to work within an agile team

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