Call Center Agent - Arabic Speaker

Dicetek LLC; Dubai; On-site; USD 25,000 - 40,000; Full time

Job summary

A prominent company in Dubai is seeking a Call Center Agent. This role requires effective communication and problem-solving skills to assist clients via telephone. Responsibilities include gathering client information, determining eligibility, and maintaining communication equipment, all aimed at providing exceptional customer service.

Responsibilities

• Obtains client information by answering telephone calls and verifying information.
• Determines eligibility by comparing client info to requirements.
• Informs clients by answering questions and providing information.

Job description

Call Center Agent Job Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.