Call Center Agent (225-626)

Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Call Center Agent to deliver exceptional customer service. You will handle inquiries, resolve complaints, and document interactions to ensure customer satisfaction. This full-time position values efficiency and communication skills, contributing to our brand's positive customer experience.

Qualifications

• Experience in a call center or customer service role is advantageous.
• Ability to handle stressful situations with a calm demeanor.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Answer incoming calls promptly to address customer inquiries.
• Resolve customer complaints with empathy and a solution-oriented approach.
• Document all customer interactions meticulously in the CRM system.

Skills

Communication

Problem Solving

Attention to Detail

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

As a Call Center Agent, you will be the front line of communication between our company and our valued customers. Your role will involve handling inquiries, resolving complaints, and providing exceptional service to ensure a positive customer experience. You will utilize your excellent communication skills to assess and address customer needs effectively, ensuring that each interaction leaves a positive impression of our brand. With a strong focus on efficiency and satisfaction, you will strive to meet and exceed performance metrics, contributing to our team's overall success. Your organizational skills and attention to detail will be paramount in documenting interactions accurately and comprehensively. Join us in a dynamic and fast-paced environment where your contributions will make a substantial impact on customer loyalty and company growth.

Responsibilities

1. Answer incoming calls promptly and professionally to address customer inquiries.
2. Resolve customer complaints with empathy, patience, and a solution-oriented approach.
3. Provide accurate information and assistance on company products and services.
4. Document all customer interactions in the company's CRM system meticulously.
5. Collaborate with team members to improve customer service processes and strategies.
6. Follow up on customer issues to ensure complete resolution and satisfaction.
7. Maintain performance standards in line with company expectations and objectives.
8. Attend training sessions to stay updated with new products and services.
9. Identify and escalate priority issues to the appropriate channels for resolution.
10. Participate in team meetings to discuss challenges and share best practices.
11. Provide feedback to managers to help improve customer service processes.
12. Handle a high volume of calls with a positive attitude and professionalism.

Requirements

1. High school diploma or equivalent, college degree preferred.
2. Prior experience in a call center or customer service role is advantageous.
3. Excellent verbal and written communication skills are essential.
4. Strong problem-solving skills with attention to detail and accuracy.
5. Ability to handle stressful situations with a calm and positive demeanor.
6. Proficiency in using computer systems and CRM software applications.
7. Flexible to work in shifts, including evenings and weekends if necessary.

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [Link]

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