Call Center Agent

Global Aerospace Logistics LLC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Call Centre Agent to be the first point of contact for customers. In this role, you will manage a high volume of inbound and outbound calls, providing essential support and information to ensure customer satisfaction. Your responsibilities will include answering calls professionally, routing inquiries to the appropriate departments, and maintaining meticulous records of communications. This position offers an opportunity to enhance your customer service skills in a dynamic environment where your contributions will directly impact customer experiences. Join a team committed to excellence and customer care.

Qualifications

• Strong customer service skills and ability to handle high call volumes.
• Excellent communication skills for effective interaction with customers.

Responsibilities

• Answer incoming calls promptly and professionally.
• Log and track calls ensuring accurate data entry in the system.
• Coordinate with internal departments for timely follow-up.

Skills

Customer Service

Communication Skills

Data Entry

Confidentiality

Job description

The Call Centre Agent will act as the first point of contact for customers, handling a high volume of inbound and outbound calls, responding to queries, and providing timely support and information.

Desired Candidate Profile

1. Answer incoming calls promptly and professionally
2. Provide accurate information and basic support to callers based on standard procedures
3. Route calls to relevant departments or personnel efficiently
4. Log and track calls and ensure accurate data entry in the system
5. Maintain high levels of confidentiality and customer service at all times
6. Coordinate with internal departments to ensure timely follow-up and resolution
7. Support communication needs between office teams and field operations