Call Center Agent

ADIB; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Call Center Representative to manage inbound and outbound customer communications. The role demands excellent bilingual communication skills, sales abilities, and a focus on customer resolution. The selected candidate will work towards meeting defined sales targets and adhere to bank policies.

Qualifications

• Bilingual language (Arabic / English) is necessary.
• Only UAE national candidates are considered for this role.

Responsibilities

• Handle inbound & outbound calls according to established procedures.
• Meet or exceed daily, weekly, and monthly sales targets.
• Proactively cross-sell and up-sell various bank products.

Skills

Communication Skills

Sales Skills

Customer Resolution skills

Job description

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Key Accountabilities of the role

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
• Proactively offer customer to register IVR and SMS service according to procedures and guidelines
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact
• Explain products or services and prices and answer all the customers questions.
• Polite and courteous when dealing with customers all the time.
• Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
• Keep accurate data on all tasks performed as per defined format,
• Keep customer documents secured and filed accordingly
• Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
• Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
• Proactively cross sell and up sell the various bank products to customers or caller that qualify
• Escalate hazard / potential risk immediately, via the proper channels
• Adherenceto all ADIB policies

Specialist Skills / Technical Knowledge Required for this role :

Communication Skills, bilingual language (Arabic / English), Sales Skills, Customer Resolution skills. Only UAE National candidates are considered for this role.