Call Center Agent

Royal Health Group AE; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance patient experiences. In this role, you will manage inbound calls, schedule appointments, and provide essential information about hospital services. Your ability to communicate effectively in multiple languages will be crucial in addressing inquiries and resolving issues. Join a dynamic team where your contributions will directly impact patient care and satisfaction. This is an exciting opportunity to be part of a healthcare environment that values customer interaction and support.

Qualifications

• Strong customer service skills with the ability to handle inquiries and complaints.
• Experience in data entry and maintaining accurate records.

Responsibilities

• Manage inbound calls and schedule patient appointments efficiently.
• Provide detailed information about services and assist with patient coordination.

Skills

Customer Service

Multilingual Communication

Data Entry

Problem Solving

Tools

CRM System

Job description

Job Responsibilities:

• Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital's services, appointments, and patient care.
• Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.
• Information Provision: Provide callers with detailed information about the hospital's services, location, visiting hours, and other general inquiries.
• Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.
• Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
• Data Entry: Maintain accurate records of all interactions in the hospital's CRM system, ensuring that all patient information is up to date.
• Communication: Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
• Follow-Up: Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.
• Multilingual Support: Provide support in multiple languages (e.g., Arabic, English) to accommodate the diverse patient base.