Call Center Agent

EFS Facilities Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading facilities management company in Dubai seeks a motivated bilingual Call Center Agent to handle calls, assist customers with bookings, and provide exceptional service. This full-time position requires fluency in Arabic and English, with a preference for candidates with 1–2 years of call center experience.

Qualifications

• 1–2 years experience in call center or customer service.
• Prior experience in hotel/travel industry is a plus.

Responsibilities

• Handle inbound/outbound calls and assist with bookings.
• Provide excellent customer service.

Skills

Fluency in Arabic

Fluency in English

Customer service experience

Job description

Job Title: Call Center Agent (Bilingual – Arabic & English)
Location: Dubai, UAE
Industry: Hotel / Travel
Experience: 1–2 years in call center, CRO experience preferred
Employment: Full-time

Job Description:
We are seeking a motivated bilingual Call Center Agent to handle inbound/outbound calls, assist with bookings and reservations, and provide excellent customer service. Prior hotel/travel and CRO experience is a plus.

Desired Candidate Profile

Requirements:

• Fluent in Arabic & English (spoken and written)
• 1–2 years call center/customer service experience
• Based in Dubai, UAE

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EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website www.efsme.com

EFS Facilities Services

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website www.efsme.com

Read More

Mr. Mostafa Reda - Senior HR Manager

3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)

https://www.efsme.com