Call Center Agent

Client of Talentmate; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in Dubai seeks a Call Center Agent to provide outstanding customer support. The role involves answering inquiries, troubleshooting issues, and maintaining positive customer relations. Ideal candidates will have strong communication skills and be able to handle a high volume of calls while staying composed.

Qualifications

• Preferred experience in customer support or call center.
• Strong verbal communication skills.
• Proficiency in computer skills.

Responsibilities

• Answer customer calls professionally and respond to inquiries.
• Provide product and service information and resolve complaints.
• Log and follow up on customer interactions effectively.

Skills

Communication

Problem Solving

Customer Support

Active Listening

Time Management

Education

High School Diploma or Equivalent

Job description

Position: Call Center Agent

Nationality: Any Nationality

Vacancy: 1

Job Description

In today's fast-paced, customer-centric world, call center agents serve as vital intermediaries between businesses and their clients. The role requires exceptional communication and problem-solving skills to ensure smooth resolution of customer inquiries and issues. Call center agents typically interact with customers over the phone, via email, or through online chat support. They provide product or service information, assist with handling complaints, resolve billing queries, and troubleshoot technical problems. The goal of the role is to provide outstanding customer service while maintaining professionalism and efficiency. An ideal candidate will be resourceful, patient, and willing to go beyond basic requirements to foster positive customer relations and brand loyalty.

Responsibilities

1. Answer customer calls and respond to inquiries professionally.
2. Gather customer information and ensure accurate data entry into the database.
3. Provide detailed product and service information to customers.
4. Handle and resolve customer complaints promptly.
5. Follow communication guidelines to relay consistent and accurate information.
6. Maintain knowledge of current company promotions and offers.
7. Upsell products and services within call guidelines.
8. Troubleshoot technical issues with understanding of processes.
9. Coordinate with internal departments to meet customer needs.
10. Log and follow up on customer interactions effectively.
11. Identify potential customer satisfaction issues and report to supervisor.
12. Manage time effectively to handle a high volume of calls daily.

Requirements

1. High school diploma or equivalent.
2. Experience in customer support or call center preferred.
3. Strong verbal communication and active listening skills.
4. Proficiency in computer skills and quick learning of new software.
5. Ability to work flexible schedules, including weekends and holidays.
6. Excellent problem-solving skills with attention to detail and multitasking.
7. Calm and composed demeanor during challenging interactions.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: [Company website URL]

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