Call Center Agent

Midis Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Agent to join their team in Dubai. This role involves providing exceptional customer service, addressing IT-related inquiries, and ensuring customer satisfaction. The ideal candidate will have a background in Business Administration, possess strong communication skills, and be adept at problem-solving. If you are passionate about technology and customer support, this opportunity is perfect for you to grow and make a difference in a dynamic environment.

Qualifications

• Bachelor's degree or technical degree in Business Administration or related field.
• 1-2 years of relevant experience in a call center environment.

Responsibilities

• Handle inbound and outbound calls addressing IT-related queries.
• Monitor call status and ensure timely responses from technical support.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Education

Bachelor's Degree in Business Administration

Technical Degree in Related Field

Job description

Job Title
Call Center Agent (UAE National)

Job Scope
A Call Center Agent is responsible for handling and answering inbound and outbound calls. They respond to customer orders, attend to inquiries, troubleshoot problems, and provide centralized information.

Main Duties and Responsibilities

1. Provide information and support services addressing IT-related queries.
2. Strictly follow the SLA for technical issues and update the ticket status in internal and partner portals.
3. Monitor and track call status to ensure technical support teams respond to tickets within SLA.
4. Attend to customer complaints as a high priority in coordination with the Senior Agent or manager.
5. Route inbound calls to appropriate resources.
6. Guide and inform customers about new products, services, and policies.
7. Process orders, forms, and applications requested by customers.
8. Review customer accounts and provide updates on billing, shipping, warranties, and other account items.
9. Document all call information and generate reports to analyze call status and issues in coordination with the Senior Agent or manager.
10. Stay updated with the latest technology and secure tools.

Position Requirements

Education
Bachelor's or technical degree in Business Administration or related field.

Experience
At least 1-2 years of relevant experience.

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