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Call Center Agent

Estemarat Group

Dubai

On-site

AED 60,000 - 120,000

Full time

21 days ago

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Job summary

A leading company in Dubai is seeking a motivated Call Center Agent to provide excellent customer service. The ideal candidate will assist customers with inquiries, handle calls professionally, and ensure satisfaction, while benefiting from a supportive work environment and career development opportunities.

Benefits

Competitive salary and performance-based incentives
Health insurance and paid annual leave
Career development and training opportunities
Friendly and supportive work environment

Qualifications

  • Minimum 1 year experience in call center or customer service role.
  • Willing to work in shifts, including weekends and holidays if required.

Responsibilities

  • Answer incoming calls and respond to customer inquiries professionally.
  • Make outbound calls for customer follow-ups and promotions.
  • Resolve customer complaints and provide appropriate solutions.

Skills

Excellent communication skills in English
Strong customer service abilities
Problem-solving capabilities
Ability to handle high call volumes
Proficiency in call center software

Education

High school diploma or Bachelor's degree

Tools

Microsoft Office applications

Job description

We are looking for a highly motivated and customer-focused Call Center Agent to join our team in Dubai. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing excellent service to ensure customer satisfaction.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Make outbound calls to follow up with customers, confirm appointments, or promote services.
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Meet or exceed performance targets, including call handling time and customer satisfaction ratings.
  • Stay updated on company products, services, and promotions to provide accurate information.
  • Escalate complex issues to the appropriate department when necessary.
  • Work effectively within a team to ensure smooth operations of the call center.
Requirements:
  • Education: High school diploma or Bachelor's degree in any field.
  • Experience: Minimum 1 year of experience in a call center or customer service role.
  • Skills:
    • Excellent communication skills in English (Arabic is a plus).
    • Strong customer service and problem-solving abilities.
    • Ability to work in a fast-paced environment and handle high call volumes.
    • Proficiency in using call center software and Microsoft Office applications.
  • Availability: Willing to work in shifts, including weekends and holidays if required.
Benefits:
  • Competitive salary and performance-based incentives.
  • Health insurance and paid annual leave.
  • Career development and training opportunities.
  • Friendly and supportive work environment.
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