Call Center Agent

TALENTMATE; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Une entreprise dynamique à Dubaï recherche un Call Center Agent pour servir de premier point de contact avec les clients. Le candidat idéal doit avoir de solides compétences en communication, une attitude orientée client et une expérience dans un environnement de centre d'appels. Vous serez responsable de la gestion des appels entrants et sortants, tout en veillant à la satisfaction des clients et à la conformité aux normes établies.

Benefits

Health Insurance

Visa

Paid Annual Leaves

Maternity and Paternity Leaves

Qualifications

• 1-3 ans d'expérience dans un centre d'appels ou un rôle de support client.
• Fluency in English is required.
• Proficiency in CRM systems.

Responsibilities

• Répondre aux appels entrants et traiter les demandes des clients.
• Logger toutes les interactions dans le système CRM.
• Résoudre les plaintes et escalader les problèmes non résolus.

Skills

Telephone etiquette

Communication skills

Customer-focused attitude

Multitasking

Interpersonal skills

Education

High school diploma

Bachelor’s degree

Tools

CRM systems

Basic computer applications

Job description

Job Description

The Call Center Agent serves as the first point of contact for customers, handling inbound and outbound calls in a professional manner. Working in a busy customer service environment in the UAE, the agent ensures prompt assistance, maintains customer satisfaction, and accurately logs information in systems.

Responsibilities

• Answering incoming calls and responding to customer inquiries in a courteous and efficient manner.
• Making outbound calls for follow-ups, surveys, or promotional purposes.
• Resolving customer complaints, queries, or requests promptly and professionally.
• Logging all interactions in the CRM system with accurate and complete details.
• Meeting service level agreements (SLAs) for call handling, resolution times, and quality standards.
• Escalating unresolved issues to supervisors or relevant departments.
• Staying updated on product knowledge, promotions, and company policies.
• Maintaining a high standard of communication and compliance with UAE call center regulations.
  
  

Requirements

• High school diploma or Bachelor’s degree in any field.
• 1–3 years of experience in a call center or customer support role.
• Fluency in English is required; Arabic and other languages are an advantage.
• Proficiency in CRM systems and basic computer applications.
• Excellent telephone etiquette and communication skills.
• Ability to multitask and work in a high-pressure, target-driven environment.
• Strong interpersonal skills and a customer-focused attitude.
  
  

Job Details

Role Function: N/A Job Category: Customer Service Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com/

What We Offer

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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