Call Center Agent

German Experts Car Maintenance LLC; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Call Center Agent to join their customer service team in Abu Dhabi. This role involves managing incoming calls, addressing customer inquiries, and ensuring exceptional service delivery. The ideal candidate will have 2-3 years of experience in a call center environment and possess strong communication and multitasking skills. Join a forward-thinking company that values customer satisfaction and offers a supportive work environment where your contributions will make a significant impact.

Qualifications

• 2-3 years of experience in a call center or customer service environment.
• Fluency in English is essential; Arabic is a plus.

Responsibilities

• Handle incoming calls, inquiries, and customer concerns.
• Maintain accurate records in the CRM system.

Skills

Communication Skills

Active Listening

Multitasking

Typing Skills

Education

High School Diploma or equivalent

Tools

CRM system

Job description

Call Center Agent

Job Location: Abu Dhabi, UAE

Key Responsibilities:

1. Handle incoming calls, inquiries, and customer concerns
2. Maintain accurate records in the CRM system
3. Coordinate with internal departments to ensure prompt service delivery
4. Promote company services and upsell when applicable
5. Deliver exceptional customer service and resolve issues effectively

Requirements:

1. 2-3 years of experience in a call center or customer service environment
2. Strong communication and active listening skills
3. Fluency in English (Arabic is a plus)
4. High School Diploma or equivalent
5. Good typing and multitasking abilities

Company Industry:

• Automotive
• Auto Accessories

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Call Center Agent