Call Center Agent

Confidential Company; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist to join their Aesthetics/Dermatology department. The ideal candidate will be a Female Arab National with strong communication skills in Arabic and English, and relevant call center experience. Responsibilities include managing patient interactions, scheduling appointments, and ensuring efficient patient flow. This role offers an opportunity to work in a dynamic environment focused on patient care.

Qualifications

• Relevant experience in a Call Center, preferably in Aesthetics or Dermatology departments.
• Strong communication skills in Arabic and English.

Responsibilities

• Greet and assist patients and visitors in person and via telephone.
• Handle incoming calls, schedule appointments, and address inquiries.
• Manage patient registration and flow, preparing patients for clinical staff.

Skills

Communication

Customer Service

Education

Secondary Education (Academic/General, Technical)

Job description

Job Title: Medical Receptionist

We are seeking a Female Arab National with secondary education (Academic/General, Technical) for the position of Medical Receptionist in an Aesthetics/Dermatology department. The ideal candidate should have relevant call center experience and strong communication skills in Arabic and English.

Responsibilities:

1. Greet and assist patients and visitors in person and via telephone, ensuring a welcoming environment.
2. Handle incoming calls, schedule appointments, and address general inquiries.
3. Use computer systems to manage patient information and scheduling, optimizing physician time slots.
4. Manage patient registration and flow, preparing patients for clinical staff.
5. Communicate delays, cancellations, and no-shows to the Clinical Coordinator.
6. Respond to patient questions, provide information, and support patients in distress or emergencies.
7. Input detailed patient data accurately into computer systems, verify records, and update notes as necessary.
8. Explain fees, patient financial responsibilities, and payment procedures.
9. Inform patients about practice policies and appointment preparations, including insurance and ID requirements.
10. Ensure efficient patient flow by scheduling appointments based on availability.
11. Maintain confidentiality and security of patient records, including diagnostic and procedure coding.
12. Follow up on no-shows and gather patient feedback on services received.
13. Manage filing systems and handle correspondence electronically or manually.
14. Manage telephone and fax communications efficiently.
15. Assist in report generation and departmental analysis to support goals.
16. Maintain inventory of supplies and report needs to the Team Leader.
17. Provide coverage at the Medical Reception/Call Center desk as needed.
18. Perform other administrative tasks as directed by the team lead.

Desired Candidate Profile:

• Relevant experience in a Call Center, preferably in Aesthetics or Dermatology departments.
• Strong and effective communication skills in Arabic and English.

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