Call Center

Reportage Real Estate; Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to enhance customer satisfaction in real estate development. This role involves managing daily operations, addressing customer inquiries, and ensuring compliance with industry standards. The ideal candidate will possess strong problem-solving skills and a background in customer service, particularly in real estate. Join a dynamic team that values efficiency and customer relationships, and contribute to a thriving environment focused on delivering exceptional service. If you are passionate about helping customers and have the skills to excel in a fast-paced setting, this opportunity is for you.

Qualifications

• Minimum 2 years experience in a Call Center or customer service role.
• Strong understanding of real estate structures and compliance.

Responsibilities

• Handle day-to-day call center operations and ensure customer satisfaction.
• Resolve customer queries and escalate complex issues as needed.

Skills

Client Relationship Management

Performance Monitoring & Reporting

Legal & Regulatory Compliance

Multilingual Communication

Attention to Detail

Time Management

Problem-Solving

Education

Bachelor's degree in business or related field

Tools

Property Management Software

CRM Software

Job description

Secondary School, Intermediate School, Any Graduation

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Role Purpose:

A Call Center Representative in real estate development responsibility is to provide support for customers, ensuring customer satisfaction for the company.

Oversee Call Center Operations:

• Handle the day-to-day activities to ensure they meet productivity and performance standards.
• Handle call volume, call queues, and response times to ensure customers are served promptly and efficiently.
• Resolve customer queries as needed.
• Escalate complex or unresolved issues to supervisors or appropriate departments for further action.
• Maintain an up-to-date understanding of new and existing projects to answer customer inquiries.

Adhere to all company policies and procedures.

Communication:

• Answer inbound calls, emails, and chat messages from customers in a courteous and professional manner.

Compliance:

• Regularly review and update procedures to maintain compliance.
• Provide accurate and compliant information to customers, ensuring that responses are in line with current rules, guidelines, and industry standards.
• Answer inbound calls, emails, or chats from customers while adhering to all legal, regulatory, and company policies.

Call Center Strategy:

• Aim to resolve customer queries in the first call or interaction to minimize repeat calls, increase efficiency, and improve customer satisfaction.
• Attend Call Center training sessions.
• Collaborate with other departments to align processes and ensure actions have been taken.

Desired Candidate Profile

Qualifications Requirements:

• Bachelor's degree in business or a related field.
• Minimum 2 years of experience in a Call Center environment or customer service role.
• Experience in real estate development or property management is highly desirable.
• Strong understanding of real estate structures.
• Excellent communication, active listening, attention to detail, time management, multilingual, and resolution skills.
• Proficiency with technical skills and property management software.
• Strong problem-solving abilities with a focus on customer service and relationship management.
• Arab Only.

Key Skills:

• Nationality (Moroun, Tunisian, Egyptian, Syrian, Lebanon)
• Preferred multiple languages
• Preferred real estate experience
• Working expertise “Not sales experience”
• Worked as a call center agent before in UAE.
• Client Relationship Management
• Performance Monitoring & Reporting
• Legal & Regulatory Compliance

Employment Type:

• Full Time

Company Industry:

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Calling Agent
• Call Center Agent
• Call Centre
• Call Center
• Customer Service
• Outbound Calling
• Voice Process
• CRM Software