Call Center

Secondary School, Intermediate School, Any Graduation

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Role Purpose:

A Call Center Representative in real estate development responsibility is to provide support for customers, ensuring customer satisfaction for the company.

Oversee Call Center Operations:

• Handle the day-to-day activities to ensure they meet productivity and performance standards.
• Handle call volume, call queues, and response times to ensure customers are served promptly and efficiently.
• Resolve customer queries as needed.
• Escalate complex or unresolved issues to supervisors or appropriate departments for further action.
• Maintain an up-to-date understanding of new and existing projects to answer customer inquiries.

Adhere to all company policies and procedures.

Communication:

• Answer inbound calls, emails, and chat messages from customers in a courteous and professional manner.

Compliance:

• Regularly review and update procedures to maintain compliance.
• Provide accurate and compliant information to customers, ensuring that responses are in line with current rules, guidelines, and industry standards.
• Answer inbound calls, emails, or chats from customers while adhering to all legal, regulatory, and company policies.

Call Center Strategy:

• Aim to resolve customer queries in the first call or interaction to minimize repeat calls, increase efficiency, and improve customer satisfaction.
• Attend Call Center training sessions.
• Collaborate with other departments to align processes and ensure actions have been taken.

Desired Candidate Profile

Qualifications Requirements:

• Bachelor's degree in business or a related field.
• Minimum 2 years of experience in a Call Center environment or customer service role.
• Experience in real estate development or property management is highly desirable.
• Strong understanding of real estate structures.
• Excellent communication, active listening, attention to detail, time management, multilingual, and resolution skills.
• Proficiency with technical skills and property management software.
• Strong problem-solving abilities with a focus on customer service and relationship management.
• Arab Only.

Key Skills:

• Nationality (Moroun, Tunisian, Egyptian, Syrian, Lebanon)
• Preferred multiple languages
• Preferred real estate experience
• Working expertise “Not sales experience”
• Worked as a call center agent before in UAE.
• Client Relationship Management
• Performance Monitoring & Reporting
• Legal & Regulatory Compliance

Employment Type:

• Full Time

Company Industry:

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Calling Agent
• Call Center Agent
• Call Centre
• Call Center
• Customer Service
• Outbound Calling
• Voice Process
• CRM Software