Cafe Assistant - Customer Service Associate | Retail | Marks & Spencer | UAE

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking an enthusiastic individual for a role focused on maintaining high retail and food standards while providing exceptional customer service. The ideal candidate will have experience in food and beverage, demonstrating a friendly personality and excellent communication skills.

Qualifications

• 4-5 years’ experience in F&B required.
• Proven goal achievement capability.
• Strong sense of accountability.

Responsibilities

• Maintains aspirational Hospitality and Fresh Counter standards.
• Uses checklists to maintain opening standards.
• Drives sales through product knowledge and customer engagement.

Skills

Verbal communication

Friendly personality

Customer engagement

F&B hygiene knowledge

Education

High School diploma

Bachelor preferred

Job description

Job Requisition ID: 169520

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role:

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Ensures a safe and legal working environment for all.

What you will do:

Description of Accountability:

• Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues.
• Uses the Ready to Trade Checklist and product specification checklist to maintain opening standards.
• Ensures products are displayed according to visual standards for opening and maintained at all times.
• Implements principles of ‘Clean As You Go’ for kit, counters, and seating areas.
• Logs equipment failures in line with the checklist provided.
• Prepares the product for the customer focusing on presentation, quality, and efficiency as per the SOP.
• Maintains a high level of personal and food hygiene at all times.
• Is aware of sales targets and uses this information to drive additional sales.
• Uses product knowledge to support customers with their purchase, including location, newness, nutritional content, size, differences from competitors, and price range.
• Seeks opportunities to promote deals and offers, upsell, and recommend complementary products.
• Drives Units Per Transaction by ensuring correct products are in the right place and replenished.
• Helps customers shop via different options such as cake orders, takeaway service, menu orders, and during Ramadan, call and collect.
• Provides targeted product tastings to educate customers, increase awareness, and boost sales.
• Understands the unique selling points of M&S products compared to other retailers.
• Uses selling skills and product knowledge to personally drive sales.

Replenishes products throughout the trading day, checks stock reports, maintains stock system integrity, and conducts stock counts.

Maintains a safe and legal working environment by completing DEF processes, temperature checks, legal ticketing, and hazard awareness.

Required Skills:

• Friendly, engaging personality; comfortable working with the public.
• Confident, helpful, polite, and physically fit for prolonged standing.
• Understanding of retail, F&B, or fast-moving stock areas.
• Good verbal communication skills.
• F&B hygiene knowledge and certification.
• Ability to perform heavy lifting.
• Ability to stand for at least 8 hours.

Qualifications:

• High School diploma (Bachelor preferred).
• 4-5 years’ experience in F&B.
• Proven goal achievement capability.
• Good personality, communication, and relationship skills.
• Strong sense of accountability.

We aim to provide excellent service, and your support can help ensure a five-star candidate experience. Please read the job description carefully before applying, craft a personalized CV, and demonstrate how your skills align with our values of Respect, Integrity, Collaboration, and Excellence. We are committed to reviewing all applications and providing feedback throughout the process.