Butler Valet

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Services Associate, where your dedication to personalized service will enhance the guest experience. In this role, you will be the face of hospitality, ensuring every guest feels welcomed and valued. You will coordinate with multiple departments to meet guest needs, from check-in to room preparation, and handle requests with efficiency and grace. This position offers a unique opportunity to work in a vibrant environment, where your contributions will directly impact guest satisfaction and loyalty. If you are passionate about providing exceptional service and thrive in a dynamic atmosphere, this is the perfect role for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to communicate effectively and maintain professionalism.

Responsibilities

• Deliver personalized service to guests and anticipate their needs.
• Coordinate with various departments to ensure guest satisfaction.
• Maintain cleanliness and professionalism in appearance and conduct.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Provide personalized service and attention to fulfilling all guest needs including but not limited to:

1. Delivering coffee and tea upon request.
2. Preparing notes of new arrivals to communicate important preferences to the entire hotel operation.
3. Coordinating with the front desk to prepare the VIP rooms.
4. Checking the room key and briefly double checking if every detail is up to the guest expectation and request.
5. Coordinating with front desk to escort early arrivals.
6. Being present upon the guests' check-in to anticipate their needs.
7. Completing the butler flags which were input into local systems by the reservation sales and other departments and sending pre-arrival emails.
8. Working closely with the Guest Services and Engineering departments on requests.
9. Picking up laundry requests from guests and following up on laundry delivery.
10. Returning laundry to the guest promptly.

Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support the team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.