Butler (Russian Speaker) - Guest Relations - Jumeirah Al Naseem

Butler (Russian Speaker) - Guest Relations - Jumeirah Al Naseem

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

About the Job:

An opportunity has arisen for a Butler to join the Guest Relations Team in Jumeirah Al Naseem. The main duties and responsibilities of this role include:

• Acting as the main contact for guests and ensuring flawless communication with other departments to execute requests and provide the highest level of service.
• Assisting both guests and associates in a friendly, courteous, and professional manner.
• Extending a warm welcome to all guests and visitors in the lobby and other hotel areas.
• Identifying and anticipating guest needs and assisting in any possible way.
• Assisting guests with inquiries about the hotel and its facilities, as well as daily events and functions, and upselling the hotel's restaurants and facilities.
• Conducting property show-arounds and room orientations for visitors/guests.
• Ensuring correct protocol and treatment is extended to high-profile VIP guests.
• Maintaining the privacy of all guests by ensuring that no details are disclosed.
• Providing an approachable, helpful, and friendly service to guests and colleagues.

About You:

The ideal candidate will have:

• A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Fluency in English and Russian.
• Strong interpersonal and communication skills.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), and generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and healthcare package, flights home, accommodation, life insurance, functional incentives, and other employee benefits.