Butler-Guest Relations -Jumeirah Saadiyat Island Resort

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Join the Guest Relations Team at Jumeirah Saadiyat Island Resort as a Butler. This role involves providing exceptional service by welcoming guests, managing reservations, and ensuring guest satisfaction. Ideal candidates will have a high school diploma and 1-2 years of experience in a luxury hospitality environment.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Excellent leave and health care package

Accommodation and flights home

Life insurance and incentives

Qualifications

• 1-2 years’ experience in guest service-related work in a 5-star hotel.
• Proficient in additional language (Preferred: Read/Write/Speak).
• Basic knowledge of Microsoft Office.

Responsibilities

• Ensure guests receive a friendly & prompt welcome.
• Schedule dining reservations and arrange services for customers.
• Attend to complaints and check for guest feedback.

Skills

Customer Service

Problem Solving

Communication

Education

Highschool diploma or Secondary education

Tools

Microsoft Office

Job description

Butler-Guest Relations -Jumeirah Saadiyat Island Resort

United Arab Emirates

Trending

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.

About the Job:

An opportunity has arisen for aButlerto join theGuest Relations TeaminJumeirah Saadiyat Island. The main duties and responsibilities of this role are:

• Ensure hostess desk/door is always manned so that all guests receive a friendly & prompt welcome
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP
• Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
• Greet guests, and escorts them as required. Must familiarize with the menu to answer guest’s queries
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Maintain knowledge of all in-house services as well as local information and must be able to assist guests as per their enquiries
• Identify guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information in line with Heart of Jumeirah. Inform staff on next shift about special needs or as necessary

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Essential Highschool diploma or Secondary education
• Microsoft Office (Basic Knowledge)
• Proficient in additional language (Preferred: Read/Write/Speak)
• 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.