Butler - Guest Relations - Jumeirah Marsa Al Arab - Hotel

Butler - Guest Relations - Jumeirah Marsa Al Arab - Hotel

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy, and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximize their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women-only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-traveled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About the Job:

An opportunity has arisen for a Butler to join our team in Guest Relations. The main duties and responsibilities of this role are:

1. Maintain operation and cleanliness of the pantry and the reception desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
2. Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and guest’s requirements.
3. Serve and clear food and drinks efficiently and punctually in line with our service standards.
4. Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guests and internal customers.
5. Comply with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world-class and luxurious hospitality services to its guests.
6. Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

1. Previous experience in a luxury 5-star hotel.
2. Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, German, Mandarin, and/or Greek) with strong communication abilities.
3. Flexible and adaptable to changing business needs and processes.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

1. Job Identification 5587
2. Job Category Administration
3. Posting Date 03/28/2025, 08:23 AM
4. Apply Before 04/30/2025, 08:22 AM
5. Job Schedule Full time
6. Locations Dubai Holding Corporate Office, Dubai, AE