Butler - Front Office - Jumeirah Dar Al Masyaf

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beachfront resort is seeking a Butler to provide exceptional guest service. Responsibilities include greeting and escorting guests, managing special requests, and ensuring satisfaction through outstanding service recovery. The ideal candidate will have experience in a luxury environment, fluency in English, and strong interpersonal skills. A supportive work environment with competitive, tax-free salary and comprehensive benefits is offered.

Benefits

Comprehensive healthcare

Colleague discounts on food and beverage

Paid annual leave

Performance-based incentives

Qualifications

• One or two years of experience in a similar role with a luxury 5-star property.
• Experience in food and beverage service is desirable.
• Fluent in English and an additional language is desired.

Responsibilities

• Greet guests and manage their luggage.
• Deliver tailored services and manage special requests.
• Provide seamless food and beverage service.

Skills

Fluent in English

Interpersonal skills

Communication skills

Tools

Microsoft Office

Opera PMS (Cloud)

HotSoS

Sevenrooms

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Butler to join Jumeirah Dar Al Masyaf.

The main duties and responsibilities of this role include:

• Greet and escort guests to their rooms, manage luggage, and provide a warm, personalized welcome experience.
• Anticipate guest needs and deliver tailored services, including arranging amenities and handling special requests.
• Deliver seamless food and beverage service, maintaining deep knowledge of menu offerings and service etiquette.
• Carry out guest registration, cashiering, and related administrative tasks while maintaining smooth and professional interactions.
• Recognize and resolve guest concerns promptly, ensuring satisfaction through effective service recovery and escalation when necessary

About You

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in F&B is desirable.
• Fluent in English and an additional language (Russian and European languages are desired).
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Strong interpersonal and communication skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)