Butler

Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to ensure exceptional guest experiences. In this dynamic role, you will manage check-ins and check-outs, coordinate room assignments, and handle guest inquiries with professionalism and care. Your ability to communicate effectively and provide outstanding customer service will be essential in creating a welcoming environment. Join a team that values guest satisfaction and teamwork, where your contributions will make a significant impact on the overall guest experience. If you are passionate about hospitality and eager to grow in a vibrant setting, this is the perfect opportunity for you.

Qualifications

• No related work or supervisory experience required.
• High school diploma or equivalent is necessary.

Responsibilities

• Process guest check-ins, check-outs, and room assignments.
• Communicate with staff about room availability and guest needs.
• Handle guest calls and requests professionally.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests. Secure payment; activate / reissue room keys. Ensure rates match market codes, document exceptions. Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention / Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : No related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None