Butler

SOFITEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a detail-oriented Butler to provide exceptional and personalized service to guests. Responsibilities include anticipating needs, managing requests, and ensuring a comfortable environment. Previous luxury service experience and strong interpersonal skills are essential. This position offers the opportunity to work in a dynamic and prestigious setting.

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role.
• Proficiency in etiquette, protocol, and luxury service standards.
• Fluency in English; additional languages are a plus.

Responsibilities

• Anticipate and fulfill guests' needs with attention to detail.
• Manage guest requests quickly and efficiently.
• Prepare and serve meals, snacks, and beverages as necessary.

Skills

Exceptional communication and interpersonal skills

Strong attention to detail

Ability to anticipate guests' needs

Flexibility to work various schedules

Job description

Overview

We are seeking a highly professional and detail-oriented Butler to join our esteemed team at Sofitel Dubai The Palm. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our discerning guests, ensuring their comfort and satisfaction throughout their stay.

Responsibilities

• Anticipate and fulfill guests' needs with the utmost attention to detail and discretion
• Manage guest requests efficiently, including packing / unpacking, laundry services, and personal shopping
• Coordinate with various departments to ensure seamless service delivery
• Maintain an organized and immaculate environment in guest suites and common areas
• Prepare and serve meals, snacks, and beverages as required
• Assist with event planning and execution for private functions
• Handle guest correspondence and manage schedules as needed
• Ensure all service standards are met and exceeded consistently
• Maintain accurate records of guest preferences and special requirements
• Collaborate with team members to create a positive and luxurious guest experience
• Adapt to changing situations and guest needs with flexibility and professionalism

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role
• Exceptional communication and interpersonal skills
• Strong attention to detail and ability to anticipate guests' needs
• Proficiency in etiquette, protocol, and luxury service standards
• Ability to maintain discretion and confidentiality at all times
• Excellent time management and organizational skills
• Problem-solving abilities and quick decision-making capabilities
• Physical stamina to stand for extended periods and lift up to 25 pounds
• Flexibility to work a rotating schedule, including weekends and holidays
• Professional appearance and demeanor
• Ability to work effectively in a multicultural environment
• Basic computer skills for guest correspondence and record-keeping
• Fluency in English; knowledge of additional languages is a plus