Butler

JA Resorts & Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a passionate hospitality team member to provide exceptional guest service. The role involves welcoming guests, managing in-room orientations, and ensuring memorable experiences. Candidates must possess a fun, energetic attitude and excel in teamwork. Opportunities for continuous learning are encouraged in a vibrant work environment.

Qualifications

• Fun and energetic mindset, passionate about hospitality.
• Curious and resourceful, aiming for excellence.
• Respectful and courteous towards everyone.

Responsibilities

• Welcome and conduct personalized in-room check-in for guests.
• Arrange welcome amenities and manage guest preferences.
• Provide information about resort facilities and activities.
• Assist with luggage and special guest requests.
• Ensure cleanliness and functioning of guest rooms.

Job description

Qualities of the person in this position include:

Are you excited about life? This team member is fun and energetic, always ready for new challenges and passionate about hospitality. This positive person loves working within a team, has a curious and resourceful mindset, and aims for excellence in everything they do.

Job Summary:

• Constantly learning and growing
• Respectful and courteous towards everyone
• Creates positive and memorable experiences for guests and team members
• Always strives for ‘100% happy guests, 100% of the time’

Activities of this job include:

• Welcoming guests and conducting personalized in-room check-in for all residents and Two Bedroom Outdoor Jacuzzi Suite booking guests
• Conducting room orientation for all arriving guests in JA Palm Tree Court, and for One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel
• Arranging welcome room amenities for arrival and refilling them daily according to guest wishes, in coordination with room service
• Introducing all eligible guests to the entitlements of Premium Lounge and Signature benefits
• Providing private orientation of the resort facilities and in-house activities
• Sending pre-arrival emails to guests staying at The Residence & Bedroom Outdoor Jacuzzi Suite and liaising with them regarding inquiries
• Conducting room checks before guest arrival to ensure cleanliness, preferences, amenities, and functioning of room equipment
• Updating guest history and preferences in profiles and reviewing them before guest arrival for recognition
• Assisting with luggage delivery and collection in coordination with the Concierge
• Managing guest laundry, pressing, and dry cleaning with the laundry department
• Maintaining guest wardrobes in a neat and tidy fashion
• Polishing guest shoes as per standards
• Offering unpacking & packing luggage services
• Attending to guest requests, communicating, and following up with other departments as needed
• Reconfirming all prior bookings such as tours, restaurants, spa treatments, etc.
• Assisting in planning and organizing guest holiday itineraries
• Preparing sun loungers on terraces, beaches, or pools as per guest preferences
• Ensuring the guest room is stocked with fresh ice daily
• Delivering newspapers, mail, and messages promptly
• Hosting the Happy Hour in the Signatures Lounge and ensuring proper setup
• Coordinating transportation and luggage collection with the concierge
• Checking for upcoming guest arrivals and offering room reservations
• Recording any left-behind items in the lost and found log with Housekeeping
• Providing service around the Signatures Pool
• Preparing heartfelt departure letters
• Coordinating with the Front Desk for efficient check-out
• Tracking and raising requisitions for stationary, newspapers, and materials for the Lounge and guest rooms
• Maintaining equipment and facilities used

Daily activities include:

• Living the JA Way: Teamwork, Values, Be yourself, Think for yourself, Have fun!
• Coming to work with a positive and energetic spirit
• Maintaining professional appearance and behavior
• Participating actively in departmental briefings
• Seeking continuous learning opportunities
• Upholding health and safety standards
• Ensuring cleanliness and maintenance of work areas
• Reporting accidents, incidents, and maintenance issues immediately
• Championing JA Sustainability practices
• Staying informed about the organization and department
• Sharing innovative ideas for improvement
• Managing lost and found items responsibly
• Fostering the JA Way culture among team members
• Excel in assigned tasks and responsibilities