Business Support Officer - EKAS

Emirates; Dubai; On-site; USD 70,000 - 95,000; Full time

Job summary

Emirates Group seeks a Business Support Officer in Dubai to enhance user experience and oversee system services. Ideal candidates will have extensive experience in airport operations, proficiency in handling user training, and a degree in a related field. This position offers an excellent opportunity to contribute to the future of aviation in a dynamic environment.

Benefits

Attractive tax-free salary

Discounts on flights and hotel stays worldwide

Qualifications

• 5+ years of experience within EKAS Airport Operations.
• Familiarity with automated testing tools preferred.
• Understanding of software development cycle and user acceptance testing experience desirable.

Responsibilities

• Assist end users in system utilisation and recommend initiatives for improvement.
• Execute user acceptance testing and document results.
• Provide training for business units during new application deployment.

Skills

Communication skills

Analytical skills

Problem solving

Data analytics

Education

Degree or honors in Aviation, IT, or related field

12 years of schooling

Tools

Microsoft Office Suite

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Business Support Officer and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Business Support Officer, your role will be to provide comprehensive system services and support to business units by ensuring that business needs are reflected fully into the supporting systems either through development or exploitation. The individual should be able to identify and understand business needs and objectives, suggest practical functional solutions, and evaluate conflicting requirements. This includes being the centre of excellence to ensure that systems are supporting business initiatives, either through business data management or defining the functional change requirements in projects and/or enhancements, ensuring such changes are business tested, communicated, and trained to the business users.

In This Role, You Will

1. Assist the end-user community in using and utilising the systems efficiently and recommend initiatives to improve the overall user experience.
2. Execute user acceptance testing based on prepared test scripts and provide documentation of the results for review prior to roll-out. Archive the test scripts and results for reporting and future references.
3. Produce reports using tools available in the IT catalogue to support finance, audit, management, and operational statistics.
4. Provide ad hoc and planned internal training or support for business units during the deployment of new applications or enhancements, if required.
5. Support end-user community on functional clarifications and provide workarounds for application functionality to ensure uninterrupted operation. Participate in functional implementation support for new enhancements and projects.
6. Assist the project team on functional requirements documentation and user acceptance testing, as assigned.
7. Coordinate with different teams to identify changes between new system enhancements and current standard operating procedures, ensuring updates in manuals, SOPs, and online links.
8. Provide regular updates on assigned projects or tasks to the section team lead.
9. Manage, update, and maintain system application access based on user roles. Maintain business data through business rules and tables.
10. Identify opportunities to improve processes/procedures and system functionality.
11. Assist the project manager in developing project management documents such as budgets, schedules, scope statements, and plans.
12. Handle administrative tasks related to project management, including managing invoices, purchase orders, and inventory reports.
13. Supervise the project procurement process.
14. Schedule stakeholder meetings, document discussions, and generate reports.
15. Monitor project progress and provide regular updates to stakeholders and project managers.
16. Communicate with internal and external stakeholders to define project requirements, scope, and objectives.

Qualifications

To be considered for this role, you must meet the following requirements:

• 5+ years of experience within EKAS Airport Operations
• 12 years of schooling

You'll Have An Edge If You Have

• Experience with automated testing tools preferred.
• Excellent communication skills and proficiency in English, both spoken and written.
• Degree or honors in Aviation, IT, or a related field.
• Experience in Airport or Airline Operations, with at least 3 years in airport operation-related systems or business domains.
• Experience in process mapping, change management, and data analytics.
• Ability to work in a fast-paced environment.
• Deep knowledge of business environment, applications, and industry standards.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Understanding of software development cycle and user acceptance testing experience is desirable.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our dynamic, cosmopolitan city by visiting the Dubai Lifestyle section on our careers website: www.emirates.com/careers.