Business Support Officer

ADIB Group; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Sharjah seeks a Business Support Officer to act as a crucial link between various stakeholders and ensure effective customer service. The role involves monitoring accounts, handling customer queries, and liaising with vendors while maintaining compliance with bank policies. Candidates should possess a bachelor’s or master’s degree, excellent organizational skills, and a strong proficiency in both Arabic and English.

Qualifications

• 3-5 years of banking experience.
• Proficiency in Arabic and English.
• Knowledge of bank products and policies.

Responsibilities

• Support customer transactions and queries effectively.
• Liaise with business partners to ensure timely completion of transactions.
• Handle complaints and ensure resolution within agreed TAT.

Skills

Stakeholder engagement

Communication

Interpersonal skills

Presentation

Organizational skills

Time management

Education

Masters/Bachelor's in Business, Marketing, Communication

Tools

Computer proficiency

Job description

Description

Role: Business Support Officer

Location: Sharjah

Role Purpose:
Focal point between ROs, Internal & External Stakeholders, and Vendors.

• Support the team in customer transactions and queries.
• Ensure timely and effective customer service in accordance with bank policies and procedures.
• Liaise with business partners to ensure timely completion of transactions.
• Monitor accounts opened by ROs, ensure zero discrepancies, and follow up on missing documents.

Key Accountabilities

• Handle complaints and ensure resolution within agreed TAT.
• Monitor account quality, ensure zero discrepancies, and work to reduce discrepancies.
• Serve as focal point between ROs and outsourced sales agency.
• Coordinate between ROs and internal departments (HR, OPS, GCD).
• Support ROs to facilitate better customer service without compromising policies.
• Assist ROs with legal approvals, RIM creation, and activation.
• Provide excellent customer service and maintain turnaround times.
• Perform tasks assigned by management.

Skills & Knowledge

• Masters/Bachelor's in Business, Marketing, Communication, or related discipline.
• Proficiency in Arabic and English.
• Stakeholder engagement and influence skills.
• Knowledge of products, services, and bank policies.
• Computer proficiency.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management skills.

Experience

3-5 years of banking experience, including at least 3 years in documentation and operations.

Note: Seniority level is unspecified.