Business Support

Modon; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Associate for Business Support to ensure seamless administrative, financial, and operational assistance for their management team. This role involves supervising customer service, managing financial processes, and supporting marketing initiatives. The ideal candidate will have a strong background in business operations, particularly within the UAE/Gulf region, and possess excellent communication and management skills. This is an exciting opportunity to contribute to a dynamic environment where your expertise will help drive success and enhance customer experience.

Qualifications

• 3–6 years in business support/operations; UAE/Gulf experience preferred.
• Proficiency in analytical reporting and KPIs monitoring.

Responsibilities

• Supervise Customer Service Team and manage Quality Management System.
• Process purchase orders, invoices, and manage financial reporting.
• Support social media updates, newsletters, and promotional campaigns.

Skills

Budgeting

IT systems management

Fluent English

Line management

Education

Bachelor’s degree in Finance/Business Administration

Job description

Job Title: Senior Associate - Business Support

Purpose: Ensure smooth administrative, financial, and operational support for the Velodrome’s management team.

Core Responsibilities:

1. Administrative & Operational Support:

• Supervise Customer Service Team, manage Quality Management System (QMS), and ensure compliance with policies.
• Oversee recruitment onboarding, record-keeping, and venue paperwork.

1. Finance:

• Process purchase orders, invoices, and membership .
• Manage site hire agreements, financial reporting, and banking procedures.

1. Marketing & Communication:

• Support social media, website updates, newsletters, and promotional campaigns.
• Coordinate with photographers and update digital signage.

1. Customer Service:

• Handle complaints, monitor CRM data, and ensure front-line service excellence.
• Assist during major events (e.g., safety protocols, ECR setup).

1. Compliance:

• Adhere to Health & Safety, Equal Opportunities, and Environmental Policies.

Qualifications & Experience:

• Education: Bachelor’s degree in Finance/Business Administration or related field (essential).
• Experience: 3–6 years in business support/operations; UAE/Gulf experience preferred.
• Skills: Budgeting, IT systems management, fluent English, line management.

Additional Requirements:

• Weekend/extended shifts during events.
• Proficiency in analytical reporting and KPIs monitoring.