Business Solutions Specialist (Revenue Integrity)

Accountabilities

1. Perform business user acceptance testing of code releases for existing and new systems. Document the results of test cases as part of acceptance criteria.
2. Document and maintain standard operating procedures across all RI Solutions.
3. Monitor systems health using control check reports and dashboards based on defined periodicity (daily/weekly/monthly) and take proactive actions for optimal system performance.
4. Raise support trackers for issues identified in the RI systems with the respective system providers and work towards resolution through weekly support calls.
5. Develop and maintain revenue integrity business processes to identify and cancel PNRs for inventory violations and raise agent debit memos as per Etihad's policy.
6. Analyze and address inventory violations to maintain a robust booking platform.
7. Investigate and resolve ADM's and revenue recovery disputes with a customer-centric approach.
8. Analyze errors and patterns of discrepancies.
9. Support fraud investigations by gathering evidence for further actions.

Education & Experience

1. Bachelor's Degree in Computer Science, Engineering, Statistics, Operations Research, Economics, Business Administration, or an equivalent academic qualification.
2. 2-3 years of experience in Revenue Integrity preferred. In-depth knowledge of Amadeus GDS is preferred.
3. Investigation and analytical skills.

Company Industry

• Airlines
• Aviation

Department / Functional Area

• Accounts
• Taxation
• Audit
• Company Secretary

Keywords

• Business Solutions Specialist (Revenue Integrity)

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